Returns & Refunds policy

Conditions for Physical Product returns:

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mailing returns@24nine02worldwide.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

18723 Via Princessa, PMB 24, Santa Clarita, CA 91387

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Non-Returnable Digital Products Policy

Thank you for choosing to purchase our digital products. Please read this policy carefully before making a purchase. By placing an order for any digital product on our platform, you agree to abide by the terms outlined below:

1. Nature of Digital Products:

- Our digital products include but are not limited to software, e-books, audio files, video files, digital art, and any other downloadable content.

- These products are non-tangible and are delivered electronically.

2. All Sales Are Final:

- Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for any digital product once it has been purchased and the download link has been provided.

3. Quality Assurance:

- We take great care to ensure that our digital products are of high quality and free from defects. If you encounter any technical issues with your purchase, please contact our customer support team, and we will work to resolve the issue promptly.

4. Licensing and Usage:

- Upon purchase, you are granted a non-exclusive, non-transferable license to use the digital product for personal or professional use, as specified in the product description.

- You may not resell, distribute, or share the digital product or any part of it in any form, unless otherwise specified in the product's licensing terms.

5. Intellectual Property Rights:

- All intellectual property rights, including copyrights, trademarks, and other rights related to our digital products, remain the property of 24nine02 Worldwide LLC.

6. Technical Support:

- We offer limited technical support for our digital products. If you encounter any issues, please refer to the product documentation or contact our support team for assistance.

7. Unauthorized Use:

- Any unauthorized use, reproduction, or distribution of our digital products is strictly prohibited and may result in legal action.

8. Modification of Terms:

- We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

9. Contact Us:

- If you have any questions or concerns about this policy, please contact our customer support team at support@24nine02worldwide.com.

By purchasing our digital products, you acknowledge that you have read and understood this policy and agree to abide by its terms.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at returns@24nine02worldwide.com